Shipping Policy

Processing & Dispatch Times

Everything we make is handmade in small batches. Orders are typically processed and dispatched within 1–3 working days. If there's any unexpected delay, we'll let you know by email.

Fresh Products — Refrigeration & Safe Place

Some of our products — including the Elderberry Nurture Blend — are fresh and preservative-free, so they need refrigerating as soon as they arrive. For these, we add a note to the courier label asking: "If not in, please leave the parcel on the porch or in a safe place." This lowers the risk of your parcel sitting overnight in a warm, unrefrigerated depot. If you'd prefer a particular safe place, just add it to your order notes at checkout.

Our shelf-stable products, such as our teas, don't need refrigerating — storage guidance is on each product's label and page.

Shipping Method

We use tracked UK delivery to get your parcel to you quickly — typically 1 working day once dispatched. We can't take responsibility for courier delays, missed deliveries, or parcels taken to a depot where no safe place is available.

Refrigeration on Arrival (Fresh Products)

If you've ordered a fresh product, please pop it in the fridge as soon as it arrives, even if it still feels cool. We can't take responsibility for spoilage caused by delayed retrieval, parcels left in warm places, parcels taken to a depot, or a failure to refrigerate promptly.

Shipping Areas

We currently ship within the UK only, as some of our products need refrigeration and have a short shelf life.

Returns & Replacements

Perishable Products

Our fresh products are perishable, so for health and safety reasons we're unable to accept returns on them once dispatched.

Damaged or Spoiled on Arrival

If a product arrives damaged, leaking or spoiled through courier handling, we'll put it right — please get in touch within 48 hours of delivery with your order number, the batch number from your bottle, and a clear photo of the issue, and we'll sort a replacement. Nothing here affects your statutory rights.

Cancellations

You can cancel your order within 12 hours, as long as we haven't yet begun production or dispatch.

When We Can't Replace

We're not able to replace items where a fresh product wasn't refrigerated promptly, the parcel was left outdoors for an extended period, an incorrect address was provided, the parcel was taken to a depot because no safe place was available, or more than 48 hours have passed since delivery.